How Does SERVPRO Know What I’m Going Through? Because We’ve Been There!

9/20/2021 (Permalink)

Here's the look of our leaking ceiling! Lucky for us, we are surrounded by SERVPRO Heroes!

Just two months ago, our very own SERVPRO of NW Ventura County got their own water damage surprise. Quiet morning like usual, when our office personnel started hearing soft tapping sounds. Before we knew it, water was pouring out of the ceiling! Pipe had burst and there was no stopping the flow of water.

After the initial feeling of panic. Our staff went into SERVPRO HERO MODE!

Here’s what we had to do.

#1: Stop the water source. Main water shut off was our best friend that day.

#2: Placed buckets to capture as much water as possible before it had time to spread throughout the office.

#3: Notified Property Management of the situation so they could make their own assessment on repairing the pipe. Plumber called out for repairs.

#3: Once the water stopped dripping it was SERVPRO assessment time. Our technician, using his moisture meter, marked the moisture path with blue tape. (Gives us a visual on the extent of damage)

#4: Demo: Ceiling that was physically damaged was removed along with wet insulation. Carpet was lifted and carpet padding was removed to allow carpet to reach drying standards. Carpet padding can retain moisture and typically doesn’t dry.

#5: Drying EQ: Air Movers and dehumidifier was placed to start the drying process. As we know too well in this industry, sitting water turns to mold real fast with no air flow.

#6: Day 3 Re-Assessment: By day 3-5 we have a good idea if materials are going to dry in place or not. Lucky for us our drywall and carpet reached its drying goal.

#8: Now that everything is dry, ceiling replaced and all is well

The Water Mitigation in our office took 3 days because we acted quickly. That is why you shouldn’t wait to call us. Don’t ever assume an area is dry by look or touch. When you assume, water will spread and your initial loss area, can double in size. This will elongate your drying time frame and make it more likely you’ll need costly demo and repairs.

So the next time you find yourself in a Water DISASTER, CALL SERVPRO of NW Ventura County 805-507-5507